Axis Fiber Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when we contact you by phone or SMS (text message) to schedule your fiber installation.
1. Information We Collect
We may collect the following information:
- Contact Information: Name, phone number, address, and email.
- Service Details: Installation address, service preferences, and scheduling availability.
- Communication Preferences: Your consent to receive calls or SMS messages
2. How We Use Your Information
We use your information to:
- Contact you to schedule or confirm your fiber installation.
- Send appointment reminders or updates via SMS or phone.
- Improve our customer service and communication efficiency.
3. SMS Communication & Consent
We may contact you via SMS (text message) or phone call to schedule and confirm your fiber installation. These messages are transactional in nature and are sent based on the information provided to us by your internet service provider when you signed up for service.
In accordance with the Telephone Consumer Protection Act (TCPA):
- These messages are not promotional and are sent solely to facilitate your service installation.
- By providing and opting in your phone number to your internet provider, you have given prior express consent to be contacted for this purpose.
- You may opt out of SMS messages at any time by replying STOP. For assistance, contact us directly.
We do not send marketing or promotional messages without your express written consent
4. Data Sharing and Protection
We do not sell or share your personal information with third parties for marketing purposes. Your data is stored securely and only accessible to authorized personnel.
5. Your Rights and Choices
You have the right to:
- Access or correct your personal information.
- Withdraw consent for SMS or phone communications.
- Request deletion of your data, subject to legal and operational requirements.
To exercise these rights, contact us at: [email protected]
6. Changes to This Policy
We may update this Privacy Policy to reflect changes in regulations or our practices. Updates will be posted on this page with a revised effective date.
7. contact us
If you have any questions about this policy or your data, please contact:
Axis Fiber Solutions
4671 North Graham Road, Whiteland, IN 46184
317-868-8087
[email protected]
